One inbox for every channel
WhatsApp and Instagram in one place, with the customer context beside it - including the replies your team sends from their own phones. One person who writes to you on both can be merged into a single customer.
Built on Meta Platform
WhatsAppInstagramShopifyWooCommerceAPITurn WhatsApp and Instagram conversations into sales with AI.
Engentra helps you answer product questions, capture orders, send payment links and deliver receipts. Your team can step in anytime from one shared inbox.
Automatic AI replies require an eligible paid plan and AI credits. Payment links and receipts require an eligible plan and an approved connected merchant account.
AFAda FabricsIllustrative sales conversationDemo
Approved WhatsApp template · Customer opted in
Hi Ada! Our new bags are in. Would you like to see them?
10:02
Yes, how much is the black bag?
10:03
Engentra AI
The black bag is ₦36,000. Would you like to order one?
10:03
Yes, please.
10:04
Payment link generated
Order #1042 is ready. Here’s your secure payment link for ₦36,000.
10:04
Payment verified · Receipt sent
Thanks, Ada! We received ₦36,000 for order #1042. Here’s your receipt.
10:06
Sell from chat
From customer conversations to completed payments.
Help customers find the right product, confirm an order and pay. Send a receipt after payment is verified, and bring in your team when a customer needs a person.
Customer journeys: card 1 of 3
How it works
From first message to receipt.
Here’s how a customer enquiry becomes a paid order.
Sales journey steps: card 1 of 5
What you get
Tools to sell and follow up in chat.
Give your team the context to answer questions and the tools to follow through on each order.
Capabilities: card 1 of 6
Inside the platform
The tools behind every journey
Platform tools: card 1 of 6
Automation with guardrails
Move quickly without losing control.
Engentra keeps consent, customer responses, channel rules, and reliable AI behavior inside every automated journey.
Automation guardrails: card 1 of 4
Developer platform
Bring your own business events
Send events from your website, backend, mobile app, or internal systems and use them to trigger Engentra workflows.
One API. Any event. Any workflow.
- order.created
- cart.abandoned
- payment.failed
- review.requested
- subscription.cancelled
- delivery.completed
curl -X POST https://api.engentra.io/v1/events \
-H "X-API-Key: $ENGENTRA_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"phone": "+2348030000001",
"name": "Ada Obi",
"type": "order.created",
"data": {
"orderNumber": "1042",
"total": 25000,
"currency": "NGN"
},
"idempotencyKey": "1042-order-created",
"optIn": {
"evidence": "Checkout checkbox: Send me order updates on WhatsApp"
}
}'Put Engentra to work
Engentra API & webhooks guide
Connect your customer and order events, trigger workflows and receive signed updates in your own system.
Read the guide →WhatsApp automation for vendors
Set up your inbox, catalog and follow-ups, then guide customers from a product question to a confirmed order.
Read the guide →Plans and pricing
Free to try. No card to start.
Choose a plan for your team. Prices follow your workspace’s business country.
Loading prices
Included AI credit is shown where available. Additional AI-credit purchases and Meta messaging charges are separate from subscription prices.
Your next sale could start with a conversation.
Put AI to work on your WhatsApp and Instagram enquiries. Help customers discover products, place orders, pay and receive receipts, with your team ready to step in.